Frequently asked questions
What is the return policy?
Because all of our products are made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.
We strongly recommend checking sizing information carefully before placing your order.
What if my item is damaged or incorrect?
If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order.
Include:
- your order number
- a description of the issue
- clear photos of the item
If the issue is confirmed, we will offer a replacement or refund where appropriate.
Do you accept returns from EU customers?
Some EU consumer rights may apply depending on your location.
However, many of our products are made to order and produced specifically for each purchase, which may exempt them from standard cancellation rights for personalised or custom-made goods.
This does not affect your rights in relation to faulty or incorrectly supplied items.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or product, please place a new order once your original return (if eligible) has been resolved.
How are refunds processed?
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
When will I get my order?
All of our products are made to order, which means they are printed and fulfilled after your purchase.
UK orders
Typically arrive within 4–7 business days from order to delivery, including production and shipping.
European Union orders
Typically arrive within 4–10 business days after dispatch.
International orders
Typically arrive within 7–15 business days after dispatch, depending on location and customs processing.
Please note
These timeframes are estimates only and are not guaranteed. Delivery times may vary depending on production location, courier delays, and customs processing for international orders.
You will receive tracking information as soon as your order has been shipped.
Where are your products manufactured?
Our products are printed and fulfilled on demand by a network of trusted third-party production partners located in the United Kingdom, European Union, and other international regions.
We use different fulfilment partners depending on the product and delivery location to ensure efficient shipping and consistent quality.
This means your order may be produced and shipped from the nearest available production facility where possible.
All items are made to order, reducing waste and avoiding overproduction.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and the items in your order.
We work with multiple fulfilment partners, so shipping rates may vary depending on the production location and destination.
You will always see the exact shipping cost before completing your purchase.
We may also offer free shipping promotions from time to time, which will be clearly displayed on the website.