Terms of service

Terms of Service

1. Overview

This website is operated by AC Creative Studio Ltd, a company registered in Scotland, United Kingdom (Company Number: SC887795)

We trade under the name Albannach Co. (“we”, “us”, “our”).

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, along with any related policies referenced on this site, including our Returns & Refund Policy and Privacy Policy.

If you do not agree to these Terms, you should not use this website or purchase our products.

2. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products or services for any unlawful or unauthorised purpose.

You must not transmit any viruses, malware, or any code of a destructive nature.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that content (excluding payment information) may be transferred unencrypted across networks, and may be adapted to technical requirements of connecting devices or systems. Payment information is always encrypted during transmission.

4. Products

All products are made to order and fulfilled through third-party production partners.

We make every effort to display product images and colours accurately, but we cannot guarantee that your device will display colours exactly as they appear in person.

We reserve the right to:

modify or discontinue products at any time
limit quantities available
limit or refuse orders on a case-by-case basis

All product descriptions and pricing are subject to change without notice.

5. Orders

All orders placed through our website constitute an offer to purchase.

We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been successfully processed and you receive an order confirmation email.

We may cancel or refuse any order suspected of fraud, unauthorised activity, or misuse of the store.

6. Pricing and Taxes

Prices are subject to change without notice.

Prices displayed do not necessarily include customs duties, import taxes, VAT, or handling fees unless explicitly stated.

Customers are responsible for any additional charges imposed by their local customs authority.

7. Shipping and Delivery

All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by production partners, carriers, or customs authorities.

Once an order has been handed over to the carrier, risk of loss and title passes to the customer.

International orders may be subject to customs duties, import VAT, or handling fees depending on destination country. These charges are the responsibility of the customer.

8. Returns and Refunds

Our Returns & Refund Policy is available on our website and forms part of these Terms.

Because all products are made to order, we do not accept returns or exchanges for change of mind or incorrect sizing.

We will offer replacements or refunds for items that are defective, damaged, or incorrectly supplied, in accordance with our Returns Policy.

9. Intellectual Property

All content on this website, including but not limited to designs, graphics, text, images, logos, and product artwork, is the property of AC Creative Studio Ltd trading as Albannach Co., and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without our prior written consent.

10. Third-Party Services

We use third-party services (including payment processors, hosting providers, and production partners) to operate our store.

We are not responsible for the actions, policies, or failures of third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, AC Creative Studio Ltd and Albannach Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” without warranties of any kind, except where required by law.

12. Indemnification

You agree to indemnify and hold harmless AC Creative Studio Ltd, Albannach Co., and associated third parties from any claim or demand arising out of your breach of these Terms or violation of any law or third-party rights.