Shipping policy

Shipping Policy

Overview

All products are made to order and fulfilled through third-party production partners located in the UK, EU, and other international regions.

Because of this, processing and delivery times may vary depending on the product, fulfilment location, and destination country.

Processing Time

All orders require a short production period before shipping.

Most orders are processed within 2–5 business days, although this may vary during busy periods or depending on the production partner.

Orders are not processed or shipped on weekends or public holidays.

Delivery Times

Estimated delivery times begin after your order has been produced and dispatched.

United Kingdom: typically 4–7 business days (order to delivery)
European Union: typically 4–10 business days after dispatch
International (Rest of World): typically 7–15 business days after dispatch

These timeframes are estimates only and are not guaranteed.

Delivery times may be affected by:

production partner location
courier delays
customs processing (for international orders)
peak seasonal demand

Fulfilment Locations

We work with multiple production partners in different regions, including the UK and EU.

Orders are automatically routed to the nearest available production partner where possible, depending on product availability and fulfilment capacity.

As a result, items within the same order may occasionally be fulfilled from different locations.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order size.

We may offer free shipping promotions from time to time, which will always be clearly displayed on the website.

Customs, Duties and Import Taxes

International orders, including orders shipped to the European Union, may be subject to customs duties, VAT, import taxes, or handling fees upon arrival in your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Tracking availability depends on the shipping method used by the fulfilment partner.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us so we can investigate with our production and shipping partners.

While we are not responsible for delays caused by couriers or customs, we will always assist in resolving any issues where possible.